Forum Discussion

gosport36's avatar
gosport36
Joining in
2 years ago
Solved

Connect app pausing issues

Paused my son’s PlayStations the other day. Pausing said failed and came up with an error. Turns out it did pause it but is showing both of them as active. When I try to pause them again it fails wit...
  • ModTeam's avatar
    ModTeam
    2 years ago

    Hi all,

    We're very sorry that you're experiencing some issues when pausing / un-pausing devices through the connect app.

    We’re aware of the issue and we have a fix that will be deployed shortly for customers with a Hub 3.0, Hub 4 and Hub 5.

    We are still working on a fix for customers with the Hub 5x and will update this thread again with any further updates as we get them.

    Kind regards,

    Community Moderation Team



benners44's avatar
benners44
Tuning in
2 years ago

This app is pointless. Claims to be able to pause WiFi on connected devices,

Not seen it work once yet on any device I have tried on!!

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    Even my youngest grandson can quickly evade Wi-Fi Pausing.

    Guiding acceptable use of the internet is advisable.

    • benners44's avatar
      benners44
      Tuning in
      2 years ago

      That’s really unhelpful thank you

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 years ago

    Unhelpful but accurate.The reason you are finding it doesn't work is because it doesn't. Most modern phones will bypass the blocking with little or no effort from the user.  If blocking is important and the user can't be trusted, you will need to physically control the device. 

    • benners44's avatar
      benners44
      Tuning in
      2 years ago

      It always used to work, I just pressed a button on the app and it stopped the internet working on that device, whether it was laptop, phone, Xbox. Not a matter of trust, it’s a matter of wanting to turn it off certain devices every now and again!

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 years ago

    It's the later devices that will bypass MAC blocking, either by default or with a simple setting.

    • benners44's avatar
      benners44
      Tuning in
      2 years ago

      All the same devices that used to work but ho hum! Will use the block internet function directing through the hub settings for certain times

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        2 years ago

        Unfortunately most modern devices, especially phones can randomise their MAC address which renders the Hubs blocking mechanism useless.

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    By Jove !
    I think he's not got it.