So i've had no internet for 4 days now - Virgin Media sent out an engineer last week as my signal kept dropping a lot anyway said the signal was fine at the junction box and in the house but it seemed outside it was low. Said i needed a new line........fast forward to tuesday this week Comex2000 send out 2 likely lads to dig up the pavement and do whatever they need to do. I go out to them and have a quick chat before i popped back into the house/garden clearly not the brightest of lads but i digress. They CUT my line so i have no broadband at all and by time i've got back outside they've scarpered. I then phone up virgin media and they do the usual read from script blurb im telling them its not the router its something else they then send a virgin media engineer the next day. He then troubleshoots the signal etc cant see a problem i tell him about the digging he then proceeds to pull the rope the comex lads have attached to whatever thing they did and he's pulled it all the way out and done some bodge job making it even worse.............still no internet/connection he then says comex need to pull a line through.
Comex2000 then come round yesterday 3/4 vans and just stand there looking and say the virgin media engineer has pulled the cable all the way through or whatever lie they wanted to spin to me. So again no internet back up and running. Then i make another several calls to virgin to see what the hell is going to happen they finally tell me this morning that some auditor is coming to look..................I can tell him without him turning up what needs to happen this is dragging on and on what can i do when this person does turn up today it's driving me mad.
I work at home so need the internet i cant keep hotspotting off my mobile i need some resolution anyone know what i can do and surely virgin should provide some sort of mifi as a temporary fix it's beyond a joke as they're quick to take your money each month. And now speaking to another virgin media person apparently someone from Avonline is supposed to be coming to do the audit it's like the blind leading the blind. I will deffo be leaving once this is sorted as i imagine i wont have any connection this side of xmas at this rate
