Cant turn off Virgin Media WiFi hotspots

[tianfat]

Iam unable to turn off wifi hot spots, i would like to opt out. the message i am getting is:

"Sorry the changes you made were not saved, please try again."

using hub4

[Sabrina_B]

Hi @tianfat 👋.

We are aware of an issue that is preventing customers from saving any changes on their account. We are looking into the issue as we speak. In terms of opting out and other changes. Please look out for the envelope on the top right of your web browser or if you are using a mobile device it will be located under your profile icon.

Thanks.

Sabrina

[roastspud]

Can you opt me out please

[Client62]

Before end of Nov 2023 all the VM Hotspots will be phased out ( Public and via the Hubs )

[Akua_A]

HI @roastspud 

Welcome back to our community forums and thank you for your hotspot query. 

You can find out how to opt-out here Please let us know if you need any further help.

Thanks,

[roastspud]

That doesn’t work hence me asking for VM to turn it off

[Akua_A]

Thank you for letting me know. In this case, can you confirm if you are a VM mobile customer or you are an 02 mobile customer (due to recent migration)?

Thanks,

[roastspud]

VM customer

[Alex_RM]

Thanks roastspud, 

Just to confirm- you've tried the below-

Android-
Simply uninstall the Virgin Media Connect app and you'll automatically stop connecting to our WiFi hotspots.

Apple-
To stop automatically connecting to our WiFi hotspots, you’ll need to delete the Virgin Media WiFi profile on your device.

To do this: Go to Settings > General > Profiles & Device Management, Choose the WiFi network profile to remove main Virgin Media WiFi profile, Select Remove Profile.

Alex_Rm

[nodrogd]

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@Alex_RM wrote:

Thanks roastspud, 

Just to confirm- you've tried the below-

Android-
Simply uninstall the Virgin Media Connect app and you'll automatically stop connecting to our WiFi hotspots.

Apple-
To stop automatically connecting to our WiFi hotspots, you’ll need to delete the Virgin Media WiFi profile on your device.

To do this: Go to Settings > General > Profiles & Device Management, Choose the WiFi network profile to remove main Virgin Media WiFi profile, Select Remove Profile.

Alex_Rm

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I think the OP wants to stop their VM hub from providing a public hotspot, not stop using VM hotspots on their own devices.