Can I have some usable internet please

[ryancfc8]

I have for the last couple of day had no usable internet, VM customer services keep saying its a device specific issue, apple say its a VM issue. They both can't be right!

I would appreciate somebody looking into this. 

Steps taken by VM - Reboot hub, Run A diagnostic 

Steps Taken By Apple - Safe mode, Create Test User, Change Region, Test on google chrome,

[Tudor]

Please explain fully what the problem is. Users on the board may then be able to help, this is not a direct route to VM and it can take 2 or 3 days before a staff member gets to your post and then you will have to pass security which can sometimes take another day.

[Cardiffman282]

Check for local faults on 0800 561 0061 

[Daniel_Et]

Hi @ryancfc8, thank you for your post.

We're sorry to hear about the problem you've been having 😔

I can see you've spoken to the team since you posted. Has the issue now been resolved?

If not, if you could explain the problem fully and follow the advice provided by @Cardiffman282, we can take things from there.

Please pop back to us at your earliest convenience.

Regards,
Daniel

[ryancfc8 · Accepted solution]

Yes, Since posting issue has been resolved.