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Booster sparked and smoked and now cannot get a replacement

MeMyself-i
On our wavelength

on ‎25-11-2023 15:56

I have the exact same issue, finished decorating the room and plugged the booster back in the socket. Sparks like a firework and burning smell from the device. Called VM and I was told I’d be contacted, plus a replacement device will be issued. No call back and no device received so far. Help anyone ? 

 

[MOD EDIT: Post split to create own thread]

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2 REPLIES 2

Robert_P
Forum Team
Forum Team

on ‎25-11-2023 16:16

Hello MeMyself-i

 

We're sorry to hear of the Pod issue and the problems getting this looked into and replaced. We understand the concern and appreciate you wanting this addressing as quickly as possible.

 

We're eager to look into this further and I will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.

 

Rob

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Cardiffman282
Super solver

on ‎25-11-2023 17:25

Do please let Trading Standards know of this very serious incident https://www.citizensadvice.org.uk/consumer/get-more-help/report-to-trading-standards/ 

Please retain the device for their inspection. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).
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