Bad WiFi but normal download speed

[Hbwmcgregor]

Hello,

I’m having a very frustrating issue. I live in a 2 up, 2 down with one other person and have M350 fibre

Upon running speed tests, I am mostly getting about 370mbps, however my internet is dreadful. If we are both scrolling on our phones it is incredible slow and when working from home I need to use an ethernet to get a decent connection. 

we have had a technician out twice but they have been unable to find any issues. It’s honestly dreadful. Surely 350mbps is enough to handle 2 people. 

also, WM Connect is unable to find my hub, no matter how may times I go through the set up or reset the hub. I don’t know what to do and unable to find any answers

plesse can someone help with some form of solution. 

[jbrennand]

See this old post of mine as a starter for ten

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On a Hub3/4/5, you could first try separating the SSID's of the 2.4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the settings. All wifi devices will now need reconnecting to the best SSID at each location. Also use a wifi scanning App or Apple Airport Utility) to find the best wifi channels to use (just select and use channels 1,6,11 on 2.4GHz) - this often helps Hub users get better wifi performance - so its worth trying - but its still no substitute for getting better kit 🙂

To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max
See if anything in here helps….

https://www.virginmedia.com/wifi-max

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - if you are - it is clearly stated on the webpage.

You can also text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0780 3089 684 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all

If not free to you… you will be charged £8/month for up to 3 pods. It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point(s), (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3).

£40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.

[Zach_R]

Hi @Hbwmcgregor,

Thank you for your post and welcome to our community forums. We're here to help.

I'm very sorry to hear that you're having some WiFi connection issues lately. Are these ongoing today?

If they are, just to confirm, are all devices connected wirelessly impacted with no issues at all on a wired connection? Is this also happening in all areas/rooms of the property?

Thanks,