Another superhub 5 and modem mode problem!

[dieseldog57]

Hi folks!! 

Have a superhub 5 on gig 1, if I leave the hub 5 in router mode (switch off wifi) and plug it in to my Tenda mx21 mesh it will work, however, if I change to modem mode only it refuses to connect. I can plug my laptop directly in, restart the hub, then it will connect to my laptop. Im assuming there's a discrepancy between the Tenda and the hub 5, I did get it to work many moons ago but it then packed in. Any ideas would be helpful, Virgin tech support refused to help as the router "worked as a router". Currently I just have it connected as router mode to the Tenda. Ahhh the joys of home networks!! 

Thanks

[Tudor]

You must set up the hub in the correct sequence:

How to put a VM hub into modem mode:

1) Access your hub on 192.168.0.1, sign on and put it into modem mode. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. Best done from a wired connection.

2) Turn off the hub and disconnect any Ethernet cables

3) Fully initialise your own router or mesh master unit and make sure the WAN port is set to DHCP (for some routers or mesh this may have to be done in router mode before entering modem mode)

4) Connect your router or mesh master unit to the VM hub with an Ethernet cable, Cat5e or Cat6, any higher specification is a waste of money. On a Hub5 use port 4.

5) Turn on the VM hub.

6) You should now be able to access the internet and the hub will now be on 192.168.100.1

Note1: this only needs doing once for each new router or when VM changes your WAN IP address.

Note2: If you have a Hub4 and your own router is NOT 192.168.0.1 then it’s possible that you can still access the VM hub on 192.168.0.1

[dieseldog57]

Hi Tudor, genuinely, I have followed this to the letter. Still no luck.

Many thanks

[legacy1]

mesh are not like routers getting them working is a pain so get a router

[dieseldog57]

To be honest, I really like the set up, just the VM equipment doesn't do what I pay it to do.

[carl_pearce]

Have you tried cloning the MAC address of your laptop's ethernet adapter to see if the connection issue is resolved?

https://www.tendacn.com/faq/2168.html

[dieseldog57]

Thanks for that, yes I tried the clone MAC option, although on a different machine, will try again, thanks

[legacy1]

The problem is mesh and your other devices confusing the VM gateway as to what MAC it should allow.

You can get a switch with DAI and ACL to only allow the MAC by the mesh to connect out or you can get a simple router.