HiI recently moved and transferred my virgin broadband to the new property.However my Virgin Media app is still showing the account number and address for the old property.Please could I ask for your help to update this.Many thanks
i recently moved house, My VM app is still linked to my old address and not my new one so i can’t manage the account at all. Any ideas on how to resolve this?
I used to be able to get to the Pass word apps using the link that a VM agent gave me but not, has is moved
When trying to register for My Virgin Media, I cannot get past the create a password stage. I get the error "Sorry, there was a problem registering that password. Please choose a different one."I have tried different browsers and deivces, and tried c...
I am so frustrated with Virgin. I have been trying to reset my password for a few weeks without success. Somebody at virgin said they reset my password & to leave it for a couple of hours before logging in. It didn’t work. I have tried myself what se...
Hi, Hope you can help. Am not sure what has happened. I can’t login to my virgin media. My emails are fine.it wax working before but not sure what happened. I have an old ntlworld account that I use. When I login it asks for biometrics but I can’t ge...
I took out a new contract in October but the my Virgin media app is not showing my correct package details. In fact it’s not showing anything assigned to me at all. The service status also just shows a time. When I log in online my package details ar...
I am trying to login to the app and the button to take you to the screen enter the username and password isn't working. I am unable to login to the app.
Hi, we have just signed us to Virgin and will haven’t got my account details yet and I want to add something to my order.Does anyone know what the Area Reference code is for Southend-on-Sea SS2? Thank you ☺️
I rang last week and arranged a technician appointment. Told I would be able to view the upcoming appointment in my app (if I needed to make any changes) but I can’t see it in there. I’ve just had my bill for the month and the £25 fee isn’t added on ...
