direct debit for mobile loan

[aidancam]

I accidentally cancelled my direct debit for Virgin Media mobile loan (thinking it would be sent to 02). Now can't find out how to set up a new one, and how long my contract runs for. The Virgin Mobile site doesn't seem to have anything in it, lots of error pages or redirections to 02. Any help gratefully received

[Joseph_B]

Hey @aidancam,

Welcome to the Community Forums and thanks for the post. 

Sorry to hear you have been having this issue, we would be able to look into getting you your account log in again so that you can set this up via the website, we can also provide you some relevant contact numbers if unable to do this, for me to look into this I will send you a Private message now.

Joe