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credit limt HELP

ernie2009
Dialled in

hi everyone, this morning i recieve the normal 2 texts from virgin mobile saying my monthly allowances have been refreshed and alls good. 2 minutes later i get a 3rd text to say my credit limit had almost been reached which is the second time this has happened in 2 months. how in 2 minutes could i have used all my allowances?. on calling virgin mobile it turned out to be a nightmare as i was asked twice for account password to be told it was incorrect then to be told they had a system error. the guy i spoke to didnt have a clue what i was asking about and got quite shirty so hopefully some-one on here may be able to help. many thanks in adavnce. just to add when i went into my account i hadnt used none of my allowances so dont know how id reached my credit limit.

1 ACCEPTED SOLUTION

Accepted Solutions

Ayisha_B
Forum Team
Forum Team

Hi @ernie2009 👋,

Welcome back to our Community Forums and thanks for your post. 

I am sorry for any confusion caused with this and I would love to help you further 😊

Will pop you a PM now to confirm some details and we can take it from there!

Speak soon.

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


See where this Helpful Answer was posted

1 REPLY 1

Ayisha_B
Forum Team
Forum Team

Hi @ernie2009 👋,

Welcome back to our Community Forums and thanks for your post. 

I am sorry for any confusion caused with this and I would love to help you further 😊

Will pop you a PM now to confirm some details and we can take it from there!

Speak soon.

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs