In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Hi, I signed up for a mobile account with misspelled email address. I was wondering if someone could help. It really was a stupid mistake, I wrote .co.uk instead of .com, and now I can't verify my account.
I recently moved from my house and when I try to connect to my vm connect app it says inactive or closed I’ve been talking to the vm agents everyday no one’s resolving my issue what’s the point of having a Wi-Fi network which has more Reviews on inte...
Hi @rachel barrasThanks for sending the letter through regarding the credit agreement for my daughters mobile phone. Also, many thanks for the text messages highlighting the same issue.As a communication compant perhaps you may do better if the phone...
Long lost & require access to track how long left
Ide need this late 2022 iPhone 14 Handset Agreement.I don't have original order email or security key, though I'm sure it's been just past 1 year.Is it possible to request this via VM Community.
Just checked my credit report.i am moving abroad & needed to extend my contract by 1 month in December So virgin media have reported that I missed a payment & my credit score has dropped 110 points even though I was a so called valuable customer & th...
I signed up to O2 as part of a new package last week but have heard nothing from O2.
I signed up to O2 last week as a new package but have heard nothing from O2 to date.
New customer trying to set up the connect app to the Hub4 with an iPhone 10max failure message can’t find the hub, I have had 6 attempts deleted the app and reinstalled ever time same message can’t find hub, problem being you are unable to order boos...
Hi, We started a credit agreement in January 2022 for an iphone 13. We are unsure of the term for the credit agreement and when it ends. We have the agreement number, but not the security key.How can we find out the details needed.Many thanksAlan
