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Forum Posts

Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 305 Views
  • 0 replies
  • 1 kudos

Can’t link to o2 account

Hi, I have an O2 SIM that came with my volt package a couple of years ago which I can login to O2 to manage fine. I also had 3 virgin mobile SIM cards that have now been migrated to O2. I have tried repeatedly to link my Virgin Media and O2 accounts ...

Credit Agreement Security Key

Hi there I have problems getting to view my credit agreement at all I don't have my key but have my agreement number that's it aside need to make sure my dd have been changed also for my device as the advisors on phone where awful. Thanks

Unable to find security key

Hi, I am trying to log into my credit agreement online to make an outstanding payment and reset my Direct Debit. Previous DD was cancelled in error. However, I am unable to log in as unable find the security key given via initial agreement email issu...

Heyho2 by Joining in
  • 194 Views
  • 2 replies
  • 0 kudos

Handset contract query

Hello, I also have this issue I have a Virgin mobile handset that I am paying for but need to change the direct debit details but cannot find my credit agreement number or security number pls can you help?

Jaypilks by Tuning in
  • 112 Views
  • 0 replies
  • 0 kudos

Virgin mobile phone contract help?

Hi can anyone help, I have a contract phone with virgin media.I bought a phone on a 3 year contract and the contract is now up and the last payment was due to be taken out either last month or this month but I have no way of finding out if this is go...

Cannot login to my account

I cannot log in to my account.The new Virgin O2 system does not recognise my email and password.I tried to reset my password twice but I never get the reset email message.Please resolve this asap.

ashtonej by Tuning in
  • 127 Views
  • 1 replies
  • 0 kudos