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Forum Posts

Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 304 Views
  • 0 replies
  • 1 kudos

Credit agreement

Hi, I’m still being billed for my phone I purchased through Virgin a few years ago which I’m sure has been paid off. I can’t find any emails relating to my agreement and have spent all day being passed from Virgin to 02 can anyone help ? 

Gem1394 by Just joined
  • 29 Views
  • 1 replies
  • 0 kudos

Can’t log into new account after moving

I’ve recently moved house and it coincided with getting a new deal with VM. I now have a new contract with a new account number etc. When I try to log in, it just goes back to my old account. I have tried registering my new account but says we have f...

Connect App on iPhone = Waste of Time

Despite doing everything suggested in various forums I have come to the conclusion that this app is just wasting storage space. Virgin Media should do a thorough check of apps before release. "This seems to be a minority of users etc." reminds me of ...

dhairbus by Dialled in
  • 400 Views
  • 14 replies
  • 0 kudos

Package renewal but o2 SIM never arrived?

Hi, can any of the Virgin Media team help me with the following please?I recently renewed my home Phone/Broadband/TV package when a sales person rang me offering the same package I was on for more or less the same price, she also promised I would get...

JP2015 by Joining in
  • 63 Views
  • 1 replies
  • 0 kudos

Paying Off My Virgin Handset Early

I would like to pay off my Virgin Mobile contract, but am struggling to do so. I can log into my Credit Agreement and see my remaining balance, but every link I click and every phone number I call, does not allow me to contact someone who can help me...

Can’t log into myvirginmedia

I can’t log into my virgin media account to view my eBill for my iPhone 14. When I try to recover my email, it says I need my area reference. But I don’t know it and I can’t view previous bills to find out because I can’t log in. Does anyone know wha...

Credit agreement

Hi I’m trying to pay my outstanding balance on my credit agreement but I’m not getting anywhere. I can’t pay online and every time I call, I get passed around and cut off! I just want to pay what I owe please