Virgin Mobile Website login

[Nicoll]

Hi 

When ever I try to log on to my virgin Mobile website using my windows Laptop the Blue circle comes up and doesn't load the page on.

Once I enter my email and password the page doesn't want to load. My Windows laptop Is running Windows chrome.

Please help me on this.

Thanks Matt

[Travis_M]

Hi @Nicoll

Thanks for posting on our community forum and sorry to hear about the issues with the Virgin Website.

Are you able to try a different web browser for us and keep us updated with how you get on please?

Regards

[Nicoll]

Hi I have tried chrome and Microsoft Edge and neither of them works.

[Matthew_ML]

Hey Nicoll, thank you for confirming this for me.

Do any errors pop up or is it literally just a white loading screen you see?

Has it ever worked for you at all before?

Is your browser and laptop fully updated? 

I would also try clearing the cache. Thanks 

[Nicoll]

Hi 

There is no error messages appearing just a white blank Screen.

Yes I have tried clearing the cache but will try again.

Matt

[Matthew_ML]

Hey Nicoll, please try this again.

Is this happening to any other websites, or just the Virgin one? Thanks 

[Nicoll]

I have tried it again and still doesn't work 

It is just the Virgin  website that doesn't work.

Matt

[Matthew_ML]

Hey Nicoll, thank you for letting me know this.

We aren't aware of any issues with people getting on our website, by any chance you don't have pop-ups blocked do you?

Also, does this site load for you when you use mobile data for example? Thanks 

[Nicoll]

Hi 

Yes it works when I use my mobile data on my phone.

I want to log in via my Windows Laptop so I can download my bill each month.

I will check my popups. Any other suggestions would be truly helpful.

Thanks 

Matt

[Matthew_ML]

Hey Nicoll, thank you for confirming this.

Does it let you actually go on our website but when you go to login in to your online account, is this where the loading screen comes in place?

Please try and the pops and turn off any ad blocker you may have on also. Thanks