I have exactly the same issue. Could you please help me as well? The 'help' for this sends you round in a typically Virgin Media online circle. I just want to see my contract. I can log in perfectly well - why on earth can't I see it?
Sorry to hear that you cannot see your credit agreement. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon.
Thank you for joining me on private message @Gpearson1993
We've arranged for this information to be sent to you via email, this should take 24hours. Please do let us know if you have not received these in the next 24 hours and we'll investigate further for you.