Replacement sim activating

[Hash1]

having trouble activating my replacement sim. I’ve tried the numbers attached on the card. Messaged READY and this is the message I get We're sorry to hear that you're having problems. For help and advice, just visit our website at virgin.com/mobile or call the team on 789. So I’ve put the new sim in for now. Hoping it would activate over night 

[Natalie_L]

HI Hash1, 

Welcome to the Community and thank you for posting. 

We are very sorry to hear you are experiencing issues activating your SIM, we will be able to help. 

I will just need to take a few details via private message to check on this further. I will pop this over to the purple envelope on the top right of this page now. 

Speak soon,