Received a new unsolicited 2nd SIM card

[VMUser6]

Hi all,

I have suddenly received a 2nd new  Pay Monthly SIM card (at £5.95 /mth with a new separate mobile number) that I did not order.

I am not interested in a 2nd SIM, as I already have a Pay Monthly SIM on my current contract (Broadband+SIM).

I'm sure this was a mistake; how can I cancel this ASAP and avoid getting charged?

I have been receiving lots of calls from Virgin Media offering me an upgrade on my SIM, but I keep telling them that I have Broadband+SIM package, so the only thing I'm interested in, is an offer/renewal on my entire Broadband+SIM package (without getting more than 1 SIM).

Maybe someone got confused and went ahead and put the order for a new SIM anyway?

Thanks!

[Ilyas_Y]

Hi @VMUser6, thanks for reaching out to us and a warm welcome to the Virgin Media Community Forums. 👋🏼

I'm sorry to hear about the issues with the package and the 2nd SIM being sent out.
I will help you and look in to this for you.
I will send a private message.

Kind regards,
Ilyas.