O2 Bill But Supposed To Be Included

[izzitme]

ting for Virgin to install my fibre service including an O2 SIM. I have received a text today telling me that my O2 bill will be charged on February 26th. My install date is February 20th. Why have I got a mobile bill?

Thanks.

[Robert_P]

Hello izzitme

Thanks for posting on the forums in regards to your recent deal including an O2 SIM, we understand the confusion this can cause. Welcome to the community.

The O2 SIM is chargeable but the cost of the SIM is discounted from your Virgin Media package cost. Due to paying in advance for the allowances offered in the tariff a bill will already have been produced, if you have received the bill it will advise of the dates covered which should be the subsequent month.

Rob