Hi @zobiyaazhar,
Thank you for your post and welcome to our community forums. We're here to help.
I'm sorry to hear you're having issues accessing your credit agreement info. If you get in touch with the team on 0345 6000 789 (or 789 from a Virgin Mobile handset), they can investigate and advise further. I'm afraid we don't have access to that information from here to assist you. Apologies.
Thanks,