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Freestyle contract

Yulia603
Joining in

Hi! I’ve lost the number of my contact and the security code as well. How can I get them sent to me again? Thank you.

8 REPLIES 8

Akua_A
Forum Team
Forum Team

Hi @Yulia603,

Welcome to our community forums and thank you for your first post.

Sorry to hear you are unable to find your contract number and security code. We want to do our best to help. Just to confirm, have you checked here https://mobile.virginmedia.com/ecare/login to see if the information required is in the contract section?

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Yes, I need the details for my credit contract, to view my credit agreement details. I lost the email with these details. 

Hello Yulia603.

I can look into this for you. 
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L

Hi,

I have the same issue, it is a ridiculous login in system. Please can someone contact me about getting my security key resent

Thanks

Anthony

Hi @Donna0808 👋.

Thanks for reaching out to us. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. Please look out for the envelope on the top right of your web browser or if you are using a mobile device it will be located under your profile icon.

Thanks.

Sabrina

Hi 

I need help with obtaining my contract agreement number and security code 

Hi ckay845,

Thank you for reaching out to us in our community and welcome, we will be more than happy to help you with your agreement details, so I can help I will send you an invite into a private chat, please look out for the white envelope to accept.

Regards

Paul.

Hi ckay845, 

Thank you for joining me in a private chat and for clearing security, we got there in the end, I was able to arrange for your Log in details to be resent so you can access your Freestyle Agreement, this will arrive Via Email within the next 24 hours.

Regards

Paul.