Confusing payment options

[hansi]

I pay my mobile bill in two parts like every one else, but since the merger with 02, one is taken by 02 and the other by Virgin! Very confusing!

[newapollo]

Hi @hansi 

The following page explains what happens with the switchover.

https://www.virginmedia.com/help/yourmovetoO2/what-changes-will-I-see 

You'll be billed by Telefonica UK Limited once you switch over to O2. If you pay by Direct Debit, you'll see this listed as ‘O2’ on your bank statement. To see your bills from O2, please register for My O2 online at o2.co.uk/myo2 – you'll get an invite to do this when your switch is complete.

Any handset loan agreement payments you have with Virgin Mobile won't change, as these will still be provided by Virgin Media Mobile Finance Ltd. Your Direct Debit for handset loan repayments will also stay the same, and show up as 'Virgin Media' on your bank statement.