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VM-USER830146
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Cannot access Payments Usage or Account overview when logged in

I can log in to 'Mobile Your Account', but I cannot see my bills, usage, payment settings and other vital information.

When I log in, I can see the 'My Profile' page. However, when I open the menu and attempt to navigate to the pages 'Overview', 'Recent Usage' or 'Payments', I get the error message 'Oops, something's gone wrong

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Natalie_L
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Re: Cannot access Payments Usage or Account overview when logged in

Hi VM-USER830146

 

Welcome to the Community and thank you for getting in touch. 

 

I am sorry to hear you are experiencing issues accessing your information via your online account. 

Have you tried to load the page via a different device or browser?

 

 

 

 

Nat
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