reset memorable word, so I can upgrade package

[oztigbeth]

Can somebody please help me to rest my 'Memorable word' - which proved not to be :),

I've looked on my account settings on the app, and online, but cannot find an option to do this.

I'm trying to do this, as my contract / package has expired - I picked / ordered an upgrade package, but then noticed it didn't have my extra tivo box on it (which I have upstairs), plus it takes 14 days to be activated (which means I miss a lot of rugby, as they've moved the damn channel to premier sports).  If anyone can push the upgrade through  as well, that would be wonderful 🙂

Apologies for the long waffle - Ive spent 90+ mins trying via phone, online chatbot thing etc to get this sorted, and have so far failed miserably.

Any human help would be greatly appreciated

Cheers,

Nick

[oztigbeth]

Some good news -

VM have pushed my upgrade through, and the new contract starts tomorrow - thank you to whoever did that.

I would still like to rest my Memorable Word, just on case / for future use

[Nathan_B]

Hi there @oztigbeth 👋 Welcome to our forum and thanks for your post 😊

Sorry to see you had issues with your upgrade, glad to see that this has now been sorted.

When you got to your online account, the memorable word option should be under 'Account settings' then 'My Virgin Media account details' then it's 'Password security question'

Let us know how you get on with this.

Regards

Nathan