Forum Discussion

scrd01's avatar
scrd01
Dialled in
5 months ago

email addresses - ebilling v account/contract

Ebilling address was changed a while back to new account - working well

however

all other account and contract details are still sent to a now unused (defunct/closed possibly) address

(wondering if their bouncebacked to you)

do you not auto update the others if ebilling address is changed

 

  • Hi scrd01 thanks for posting and welcome back to our community.

    Sorry to hear your contact email address has not been updated. If this has not been possible in your online account, then I'd like to help you update things. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R

  • Thanks Lee

    PM has been replied too 

    You can if you like call me on the vm associated HOME phone number... (if your allowed)

    note this LOGON USER account is our joint email hers and mine initials setup

    SC -- account holder RD -- tech savy partner😃 

    Roy

    • scrd01's avatar
      scrd01
      Dialled in

      OOOOOH

      forgot to mention that the tech visit call verification phone no: is also wrong🤐