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cancelling broadband

jace1969
On our wavelength

Hi all.

I'm thinking of ending my broadband contract, I still have 10 months left but only have broadband (upto 350)

The prices keep going up and to say im only getting the 350 for £40 and going up again January area its bad.

I have had a amazing deal with this new one which fixes the price for 24 months with no rises.

Could you please tell me the amount i would pay to end contract (if i have to) as i have been with virgin as soon as they came round my area which is years.

Thanks.

 

8 REPLIES 8

goslow
Alessandro Volta

Early disconnection fees detailed here

https://www.virginmedia.com/legal/fibre-optic-services-terms-conditions/early-disconnection-fees

and a ready-reckoner to estimate costs from the link above

https://prod.ctassets.virginmedia.com/uploads/edf_how_to_estimate_44841bf90b.pdf

and worked example

https://prod.ctassets.virginmedia.com/uploads/edf_how_to_calculate_a705e94a09.pdf

To find out an exact amount you need to phone in and get an individual calculation.

jace1969
On our wavelength

I have broadband only upto 350 but i want to cancel it soon.

The contract is until 30/9/2024 so some advice please on doing this.

Thanks.

goslow
Alessandro Volta

When you signed up to VM, you basically promised to pay them x£ per month for the next 18? months, and they will, not unfairly, hold you to that promise. So how many months are left in your minimum term contract, 9, 10? Multiply that by the monthly cost, and that, roughly, is how much VM will, legitimately expect you to pay them to leave early.

Hi ChristmasLights 👋🏼.

Thank you got posting and welcoming you onto the community forum ☺.

Sorry to see you have not been able to get the offer you may have originally wanted ☹.

As with all providers we do offer introductory offers to new customers, at the start of all of our customers time with us they will have benefited from such a deal. Once this expires we'll always do all we can to offer the best existing customer deal available.

What have our team advised regarding the offer you wanted? 

Ari - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


jace1969
On our wavelength

Thanks for the reply,I have rang and got 9 months left and gave me a fee.

The prices have gone up a lot with virgin with not very good speeds.

I have BRSK in my area and have a lot of people I know who have switched with very good reviews and half the price for upto 500mbs,virgin don’t  give long existing people good deals,we all have good deals when we start but still have price rises in with the contract with virgin.

 

I'm on universal credit for health reasons and BRSK honour this on a 24 months contract with NO price rises in the contract which I have.

thanks for your reply.

For purposes of the thread you could have switched to the VM Essentials deal fee-free without a tie-in given that you are on Universal Credit https://www.virginmedia.com/broadband/low-income-families

Saying that BRSK is indeed great. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

Thanks for getting back to us @jace1969 

I would like to take a closer look at your account. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.
Regards

Lee_R