Sky On Demand ultra-HD missing from my package useless customer services are no help. They were getting an engineer but I was rudely cut off. I need to speak to an English-speaking person who understands. can anyone help?
My contract ended on the 6th December and the final payment taken on the 27th December. I have not had any communication about delivery of the return box. I even tried asking for one before christmas online using the correct page on your website with...
Hi, I have received multiple notifications from Virgin Media that it was time to return my package. I have returned it on 16th December. Yodel tracking still shows its being processed at National Hub. But I have been billed 40 pounds despite Virgin M...
Until today 27/12/24 I have not received the return packaging to send back the hub, VM have threatened to charge me 40 pounds if it is not returned By 3/01/25, i understand it takes at least 10 days to travel by mail. I have spoke on webchat to a pe...
My contact finishes on 22 December 2024 as per email:Your contract is due to end on 22 December 2024. After that date, your price will be £138* a month for your services.Why am i billed full amount one month prior to the 22?
Again I seem to be one of the many who have requested an activation link to turn on Disney+ and pay through virgin and yet I'm still waiting after not receiving anything . Why is working with virgin media so difficult and time consuming to get anythi...
Hey friends, hoping someone could sense-check the following before I go and dispute a £720 early disconnection fee.Started a contract with VM in June 2023 for 18 months, expiring December 2024.Moved to a new address in January 2024. Issued a new cont...
On 12th December, I logged into my VM account online to look at my contract renewal options. There was an offer to renew at the same price for an additional 18 months so I clicked the link, read through and agreed with the pre-contract documents, and...
Returns box finally turned up on Christmas Eve afternoon after several weeks delay. Virgin started chasing me yesterday (Boxing Day) by text and email to return the kit. Packed it up, have just walked to my nearest Yodel shop with the heavy box. Th...
I have returned my router and tv box to o2. Got 2 receipts. Was told I would get an email confirming receipt. Still not received. Now got a text saying £129 will be deducted if I do t return the kit. Then I get another text saying there is a delaying...
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