Reward
Hello,There should be a reward board.I had Virgin Media installed on June-2023 with a reward recommendation from my brother.Guess what. Nil Reward.Aklamio are as useless as a Chocolate Teapot.Does Virgin ever honour a Reward.
Forum Posts
Resolved! Can't reset Memorable Word
I'm trying to call but it says that I need my memorable word. I don't recall setting one, so I've looked under Account Settings online and there's no option to either see or change it (there is no Telephone Security Details section). Curiously, my ac...
Removing netflix fee from account
Hi please can someone help me?! My package now includes Netflix (I cancelled my separate subscription). On using Netflix on Sunday last a message appeared that I couldn't read, even with glasses. I obviously pressed the wrong button and I now have a...
I don’t know my account number, please could you send me a latter in the post to confirm this
Please could you send me a letter to confirm my account number Address: [MOD EDIT: Personal info removed]
Contract length Reset after Moving
My original contract with virgin media dated from October 2022, 18 months long was in place when in December 2023 I moved to a new address. In the new address as Virgin media was available I’ve completed the moving home in my account. I was not made ...
Want to cancel
Finding it extremely difficult to cancel, I want an email address I can use, phone number option and online not working, thank you
Resolved! Leaving advice please
Hi all - Looking for some advice on how to leave Virgin in the smoothest possible way as that seems difficult going by lots of posts on the forum.I am on a rolling contract with my next bill due on 13th September and intending to go with Vodafone Pro...
Urgent credit file amendment
I have sent an email recently and been on multiple phone calls regarding my credit file. After miscommunication from Virgin Media a payment I have made has been marked late and is now affecting my chances for applying for a mortgage. This is very urg...
Gig2 Information in my area
Ive called Virgin (Cant get a fluent speaking English member of staff), the VM website just keeps saying:Oops!Looks like something's gone wrong.We couldn't find the page you're looking for.So my question is I have these new Fibre to home boxes in my ...
Resolved! Changing the deal
I managed to login to our account in order to see what the options are for reducing the costs. We are out of contract. The TIVO box only works intermittently and as we have alternative ways of watching TV we want to ditch the TV options. When I go t...
