I am hoping Virgin Forum team can help. I have tried telephone and chat on numerous occasions and today chat advisor informed me that could not see my new contract on my account.My contract term had expired and on 21st December 2024 I asked to add S...
Just recently signed up again and when i login to the virgin app or site it doesnt see my contract details.Looking at my account number it's off by one.Can someone look at this for me? (I have the old acc and new acc numbers)
Hello all, this is to the mods again who are far quicker and far more able to deal with a simple request than the phones or web chat. My contract is due to expire next month, but VM are charging me more this month than last month and despite explai...
Canceled my contract after receiving some of the worst customer service ever . I ended up with 2 issues with resulted in me canceling .I called in as I never receive an out of contract notification and stopped receiving my bills through the post . Wa...
We are leaving virgin and returning the kit in prepaid packaging. However the letter says we should have VM Hub 3.0 (we do) and TIVO 1Tb box (we don’t).the letter says we will be charged £90 if we don’t return the mystery TiVo! please help?thanks!
Absolutely disgusting service! My husband has passed away and I complete a bereavement transfer form. Next day I get an email to say service has been transferred and there is a change in the price, but NO details and NO phone call. I go online to my ...
Got a message on our tv that our Virgin media box needed updating so we could continue to use NetflixSo called Virgin on 3rd December 2024. Upgraded our package to a new 18-month contract and was told we would get a new box shipped to us as part of t...
I joined VM in August and still had a sky subscription that will end soon, what can i do to get a tv package with VM that has the Sky essential channels which is the same title on the VM deck of channels, i had a char with VM and they said they wante...
Reading that I should be able to remove an add-on from my account, which somehow seems to have been added without my knowledge. (Kids TV - my kids long gone!)Every time I try the link, I get an error message which points me to the chatbot.I'm not sur...
when I signed up to VM broadband I was promised my account would be credited with £100 due to moving from Vodafone and the problems that happened with the switch over.Ive not seen any credit on my account yet?
