Community FAQ
Managing Your Account - Cable
Please remember to keep your personal information private
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

Complaints

Has anybody else had issues when simply trying to log a complaint with Virgin media? I am quite possible at my wits end with there customer service and the phone lines, I can’t get through to anybody who seems to understand a normal conversation or i...

Amy_Beth by • Joining in
  • 198 Views
  • 3 replies
  • 0 kudos

Overcharging Vulnerable Customers

My in laws, like many fixed income elderly people,  are struggling to meet their bills. Having been asked to look at their accounts I was SHOCKED to learn that Virgin Media is charging them £168/month for a basic service (broadband, telephone and no ...

adencag by • Tuning in
  • 522 Views
  • 9 replies
  • 0 kudos

Contract renewal - confusing terms

I have just renewed my contract via live chat. This is for an 18 month period. I specifically asked whether the monthly price quoted would apply for the full 18 months and the Virgin rep said it did. When she was confirming the new contract she paste...

Cyanetta by • Tuning in
  • 740 Views
  • 9 replies
  • 0 kudos

Disconnected early

Arranged with Virgin to be disconnected on 2nd April, woken up today to broadband and tv having been turned off, technical support no help, said I was told the wrong information when cancelling and there was no way it would be turned back on as it wa...

Jr6399 by • Tuning in
  • 263 Views
  • 6 replies
  • 0 kudos

Can't update telephone number in My Account

Hi,I am trying to update my phone number in account details from my old landline to my mobile number.I enter the new number and click save and get a message in a green box at the top of the screen saying number saved.  However every time I log back i...

MrsLT by • Joining in
  • 133 Views
  • 2 replies
  • 1 kudos

Contract Renewal

In early February I received an email from Virgin offering to renew my contract at the same price of £69 if I renewed within 24 hours. I accepted this offer on 7th February, filled in the necessary forms and received confirmation.I have now started r...

mogbad by • Tuning in
  • 200 Views
  • 4 replies
  • 0 kudos

Contract Information & Contract Summary

Today I was emailed Contract Information and Contract Summary sheets - I was, in fact, sent two versions of each, same details but different numbers!Can someone please advise what I am supposed to do with this?There appears to be no 'Approve' button ...

Top