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Forum Posts

Pre Contract Docs

Hi,My girlfriend asked me to set up her virgin media order for her as she is disabled, has adhd/autism. I did this, she got her pre contract email and clicked approve.Nothing received since the 13th. It’s now the 15th.She can’t speak to people over t...

Jas695 by Joining in
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  • 2 replies
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Renewal Nightmare - where is TNT….

I had an email asking me to renew my contract 3 months early. I was quoted £86 and bill comes for £91. Two hours to resolve that with customer services. Now sat down to watch the match and TNT has been removed. So I am paying more for less channels -...

Resolved! Changed contact email address (I hope)…

Can someone from the team please check my contact email address and let me know. I changed it over the phone just now, but I would like to be doubly sure the agent got it down correctly (changed from an ntlworld one)? Still working on the OTS problem...

derryck by Tuning in
  • 405 Views
  • 4 replies
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What kind of deal could I hope to negotiate?

Long-term customer, over 20 years since before it was Virgin Media.Currently on a Big Volt Bundle incl. M500, VIrgin Phone and Virgin TV.Was £36.00 for 18 months, which expired this month. Now I'm paying £71.00.Can't find any details on what kind of ...

icarus69 by Tuning in
  • 454 Views
  • 3 replies
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NETFLIX compromised account

HiI have NETFLIX as part of my 18 month contract (currently 12 months in), I dont use netflix but aparently no one has access to NETFLIX in the house on mobiles or tablets any more.I rang NETFLIX they said my virgin media account has been compromised...

gavinb21 by Joining in
  • 312 Views
  • 1 replies
  • 0 kudos
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