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Forum Posts

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Netflix removed after house move

Yet another forum post about Netflix being removed after a house move. 3 weeks later it still hasn't been reconnected.I'm astonished at the number of people who have complained about this.Has *anyone* managed to get this sorted?!

installation date keeps getting moved!

I'm in the same boat as you, I joined VM from Sky back in early March, having a installation date of 6th. April, this was the date to be transfered over from Sky. , Having phoned VM every day, checking when the engineer was going to arrive, having be...

thdxb08 by • Joining in
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  • 2 replies
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Contract end date help

Hello,So I hope this is the correct sub forum to place this ?I have been struggling to find out when my current contract ends & I cannot find any info when logging in to here https://www.virginmedia.com/my-virgin-media/home I cannot find anywhere tha...

Cmd_ by • Tuning in
  • 1140 Views
  • 3 replies
  • 0 kudos

Resolved! Mystery monthly charge

Update: thanks to Reddit and a deep dive back through my records I've found that I was originally correct, this was linked to a device plan from Virgin mobile. My problem now is that I can log into the Virgin credit agreement page but links to manage...

Billhelp by • Joining in
  • 300 Views
  • 3 replies
  • 0 kudos

installation date keeps getting moved!

Hi all,as a newly joined customer (less than 72 hours) I have already become disillusioned in carrying on my custom with VM. I booked an engineer installation date for Friday the 26th April and this was confirmed via email. I then received a text to ...

marks91 by • Joining in
  • 110 Views
  • 0 replies
  • 0 kudos

Data Breach - Making a Complaint

Really hope someone can help. As Virgin Media don't seem to care. I have emailed the CEO several times & he nor his team see fit to reply on a breach of GDPR Data. The unhelpful staff on the phone don't seem to want to help because i am not a custome...

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