Managing Your Account - Cable - Page 65

Resolved! Problems with Pre Contract Offer from Retention Team

Hi there. I recently was offered a new 18 month contract from the retention team on 27/03. The documents were sent to me via text and email. I approved them on 28/03. I was then expecting some form of confirmation of the change, but didn't receive an...

Credit score default

Hi I’m the past I had a contract with virgin media ,I closed and I thought all good ,but I ended up with a 23£ default on my credit file and I’m just really disappointed I just want to end this matter pay that money or anything what we can do.help m...

Contract renewal

I called virgin and renewed my contract on 29th March and received the pre-contract email on the same day but received no further correspondence and I don't know what's happening. This is the second time that I've been through this process and I'm ge...

Incorrect Billing ... Again

So I'm new on the forum.. I have been with VM since September 2023 and from day 1 I had issues. Unsolicited changes in my contract, Installation issues, and my favorite... Incorrect Billing. VM decided to send me a new contract via a welcome email wi...

Can't afford this new bill of £60 from April for 500Mb Broadband Only

Hi Good Folks,Due to High Costs of my Energy Bills and I'm due to move home because of Ill Health when Council finds me a 2 bed Flat from this house. Can I downgrade from 500Mb to 250Mb. Thanks.

Virgin Media have changed my contract without my permission

Someone has changed my contract, stuck loads of extras on to it and put my bill up and took £116 from my bank without any contact from me. I've been on the line with them for hours so far going over the same thing, they said i contacted them on the...

Took 11 days to cancel. Now I get a message today saying I agreed to a new package via chat! I didn’t.

I cancelled my account after 11 days of trying to cancel. Virgin have tried to call me. I answered once on the 10th and told them we already have Sky in. Now they’ve emailed responding to me complaint form saying they spoke to us today and we agreed ...

First name spelled wrong on my account - direct debit issue/change

To whom it may concern,I noticed that my firstn name is spelled wrong on my account. I am afraid that this will affect my direct debit order, as the account name will not match the bank account number and sort code. There is a direct dabit order due ...

Resolved! Deadlock letter requested multiple times and VM not providing it

Hi,I am writing to express my frustration with the lack of resolution regarding my complaint C-2702241160, initiated in February concerning a missold broadband contract, where a discounted priced was promised via phone call and was never applied.Des...

Returning equipment

Hi. I have finished my contract and it's all been discontinued. Yodel are sending a package to return my equipment which I will do. Virgin have sent me and email asking for 2 TV top box's when I have only ever had one. This needs investigating as it ...

Virgin Media Virgin Media Community

Virgin Media Virgin Media Community

Forum Posts