Managing Your Account - Cable - Page 649

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Resolved! Order not delivered

Hello,I ordered a Broadband & Stream package on 15.11.2022. I was sent an Order Summary email along with an Order Documents email & it was stated that my order will be delivered 18.11.2022.I've not received my order, nor any further information as to...

Urgent: Virgin have admitted erroneous default, written confirmation needed

In 2022 Virgin Media erroneously marked an account of mine as 'in default'. This was wrong. I had closed the account and had no money outstanding. In fact I was owed the money which Virgin Media registered as being owed by me. It has been confirmed t...

Getting charged too much and still don't have an account number

I have rang repeatedly to get my issue resolved and three times I have been told someone will ring me back I got told when I reluctantly signed up with you and got told I could have 500mg 20 pound a month it was ment to be 27 but the man said he woul...

Resolved! Can I request a call from retention team for a relative?

My dad doesn't have the internet, not even an email address but he does use virgin media for his TV and home phone. He's 82. His package price is very high compared to mine, it's also going up at the end of this month and he can't afford it. He ...

New contract agreed with advisor different to written contract

Hi allI've had a few problems with virgin. I renegotiated my contract by phone then received an email the next day with a much higher amount than was agreed.I got back in touch, was given an apology and got offered a slightly higher amount(which I to...

Is there an email address for VM

I wish to cancel within 14 days Getting no where with customer service Is there an email address for VMIt's actually the worst customer experience I have had anywhere

moving home - both same service

hiMy new girlfriend/wife lives an 1 hour away from meShe has VM and I have VM in my addressnow what are the procedures when moving into her homeSKY has the procedures wereby when customers who have the same services they can downgrage one can the acc...

Taking Virgin to court

Hi all, so this is going to be long winded but here goes… Virgin installed our broadband on 07/04/22 and hit out radiator pipe and flooded our front room. The aftercare provided by them was nothing short of appalling. We got to the point where the s...

Brown box repair

Hi my brown box is badly damaged with wires exposed, could somebody please come out to fix this?Many thanks

Get the second account holder to be named on bills

Dear Sirs,In the UK it is vital to be named on Utility bills. For this reason it would be important to us if the details of the Account Name which already mention both our names was to be appearing within the pdf bills.Is this something that can be a...

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