Managing Your Account - Cable - Page 62

Cancellation - list of equipment to return is wrong !

Cancelled VM after 24 years middle of Feb, spent two hours on the phone yesterday to find out that they had messed up the cancellation and things were cancelled, again, yesterdayJust received a list of equipment to return - which is wrong, it states ...

Homeless

Hello, Looking for some much needed help. I'm pulling my hair out. Me and my little girl was asked to leave our home of 8 years because the landlord wanted to sell. We have been homeless since January. No matter how many times I call virgin or speak ...

Virgin Media created 3 bills for me and none of them is correct

Hi Community,Is there any chance to be contacted by the complain team? I have an open case (C-060424904) regarding my moving home. 1) I had M250 package 34 GBP (36.99 after the last increase). Specialist told me to bring my old router to the new home...

Can’t access Neflix

Since moving house on 27 February i am still unable to access Netflix which is included in my package. I have reported it twice and have been told this is due to a quirk in the system and would be sorted around 8 April. We still have no Netflix and...

New price agreed but contract price is different

I agreed a new renewal price but the contract price is different and more. I've tried to use the whatsapp chat and phone but it's very hard to speak to someone who can sort it out. A very frustrated customer is there anyone at Virgin who can please h...

No welcome email or account number

I have recently signed up for fibre broadband via door sales, the external work has been completed and my set up date is the 18th.I have not received any emails and therefore have no account number and cannot set up my online account.Any help getting...

Unable to change email address for account

Keep trying to change email address and going round in circles when trying to verify email addressregards Richard

Restrictions not lifted

I have paid my bill in full. It said my services would be up and running in 10 minutes and it’s been over an hour what is going on

Lack of support during family bereavement

I have been a VM customer for many years (20+) and continue to be the account holder for a broadband/phone contract at my elderly parents address - costing £40 per month.Last week my Dad sadly passed away and Mum has now come to live with us, tempora...

New contract not implemented

Hi, I agreed a new contract with outbound retentions on 9th March 2024. Today 9th April my services have been disconnected. I called VM to ask why this has happened and was told that the new contract i had agreed with outbound had not been pushed thr...

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