I’m going round in circles trying to get a pod … done the connect app test and I'm getting 5 & 6 speeds in two of the rooms, the app told me took me to website to order but that directs me back to the app. Tried on chat but didn’t get further than a ...
I've been waiting for over two weeks for credit to be applied to my account for eight days of total loss of service. I have messaged numerous times (with them promising credit would be applied within 2-3 days) with no resolution. They still want this...
Subject: Return of equipment - Help needed!Hi everyone,I'm really frustrated with how my Virgin Media equipment return is being handled. I ended my contract early with the help of the ombudsman, after a year of internet problems and now I'm getting e...
Today I tried to contact Virgin Media by telephone using both 150 and 0345 454 1111 on a billing question. All options led to a request for the number of a touch screen mobile telephone. I do not have a touch screen mobile.The billing question was sa...
I need to speak with someone helpful as my contract is due to end but I am moving home before and don’t wish to take with us or continue with Virgin once contract ends.I just want to sort out the details about how to not renew and sending boxes back ...
I upgraded this evening through my online account and had all the contract renewal emails and an email detailing my order with an order number but nothing is showing in my orders in either the mobile app or online. I’d added Premier Sports and that’...
Every time I need to interact with Virgin Media, I am surprised at the new ways they find to creatively and politely be unhelpful.Due to moving house, I recently closed my account. I am moving to an area that does not have Virgin broadband coverage. ...
We switched from M350 to gig1 for £54 per month contract why are they saying there’s a £60 one off charge for installation or activation ? And why are they adding random £8.67 to cover changes and then say it’s £54 After that !! Can someone from Virg...
We have a 95-year-old lady in our community who lives alone in her own home. I, my wife and others help her to remain living independently. She is registered “severely sight impaired (blind)” and has significant hearing loss. Since she cannot read em...
On my Virgin Media account in early November, there was a message stating my contract will expire soon and I could renew at £82.68. There was a red button labelled “Grab your deal” which I did. Once I clicked on this button and accepted the offer, I ...
