Services cancelled off 26/11/24. Told to return Hub 4, Tv box * 2. No return packaging arrived. Requested it about 2 weeks ago from the online form as per first reminder. Nothing. Got a text a few days ago from VM saying there is a delay in getting t...
Since cancelling our contract my disabled wife has been hassled repeatedly for the return of equipment. The emails ask for a changing selection of kit. We have sent everything back and have the Yodel receipts to prove it. Today she received the fourt...
PAYED MY BILL AND SERVICE ARE NOT UNRESTRICTED SAID IT WOULD TAKE 10 MINITES TO COME BACK ON WHY IS IT NOT O 2 HOURS LATER
I recently renewed under a deal to "Keep Everything the same" including Netflix Standard and received the new contract verifying this. Now I have been informed by Netflix that VM have downgraded me to have "Netflix standard with ads" without my conse...
Busy trying to pay bill. VIRGIN WILL NOT LET ME.a security thing comes up and i enter the one time pass code mastercard send, and the virgin think tells you to click on "continue" but guess what, nothing to click on....
\same problem just joined VM and offered Disney+ but no link found to access the reduced cost service
Due to fraud on my account, my bank froze everything. When they defrosted it, half of my direct debits were missing! One of which was of course, virgin! Now, we all know how quickly they send the barrage of emails and messages warning you to pay blah...
My contract runs out shortly and I cannot get anyone on retentions who can understand me, nor I them! They can't even understand me when I give them a letter from my memorable word. I also cannot access the main VM website so can't even try to chat o...
