Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsContract includes Netflix but it's not been set up I have an existing Netflix account but this was not linked when I signed in with the verification link. I have spoken to 3 different agents regarding this and each one has assured me that they have r...Still can't access my account, and broadband down For literally years now I have been trying to get access to my online account, but I am forever blocked by different technical problems and there seems to be literally zero support accessible. I hav...Netflix! A few months ago I was off to Sky because they had a very competitive package including Netflix at well below my Virgin renewal cost, I rang to let VM know I was leaving and a very nice lady at Virgi...Is it normal for a complaint to be instantly closed as resolved? I am unhappy with the way my renewal was handled, and raised a complaint on Thursday. I received an acknowledgement via email and the status of this complaint is "pending". On Friday I got a "thank...Can't sign into account. I can't sign into my account. It asks for my email, then asks if I'm sure, then it sends me a verification link, this asks if is me, then asks if I want verify, then it redirects to my browser and sa...VM contract renewal system didn't work properly We placed the order to renew our current contract on 4/01/2026, and received the order confirmation plus two attachments of contract renewal details. But a few days ago I checked our VM account, it ...Wrong account number in MVM Hi there. I moved to my first house almost 2 years ago and setup Virgin Media in my new home as had great experience with the service when living with my parents. I always get my bill emailed over wi...Overcharged for M500 Broadband for 14 months!! I have been charged £50.76 a month for M500 broadband since November 2024 which apparently includes a discount! Your M500 broadband only price was £33 per month. I'm also an O2 customer which is sup...Can't access account settings Just got my service installed yesterday and everything works fine only problem is I can't access account settings to change anything. The page doesn't load and just hangs with the Virgin Media symbol...Netlfix and account settings Hi I signed up in November and package to include Netflix. I did receive an email for netlfix to swop my account over. DOESNT work and I am still being billed separately for Netlfix. Any ideas how...
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