Managing Your Account - Cable - Page 59

Accidentally activated netflix with wrong account

Hii accidentally created a new Netflix account on my virgin box instead of using my current Netflix account is there way to change which account I’m using without being billed twice?

Miss sold package

Hi has anyone had a resolution to being miss sold a package?I moved home this month and decided to stay with Virgin after receiving what I believed to be a great offer as a loyal long term customer, to keep my package exactly as it stood. This includ...

Reset password link not being sent

Hi,I have forgotten my password and when I ask for the link to reset to be sent, it doesn’t arrive. I can’t reset by phone as can’t remember memorable word. Please could some from VM contact to assist.Thanks

Contract renewal

So I posted on here about my contract renewal (quoted £100 to renew the exact same package - Gig1, Maxit inc TNT, 2 x STB's, NetFlix Premium, UHD) and was advised for some of you to check the TNT element. Found out it wasn't included, despite clearin...

Online Renewal Issues, Frustration and can't get any information

I'm frustrated and very confused with Virgin Media's online renewal process. My contract ends 6th Dec 2024. I have the ultimate volt package and was offered a like for like renewal online for a small increase so decided to renew online on Thursday (2...

Want to keep broadband but cancel TV

Basically, my contract doesn't end for another 6 months, but we no longer need the TV part of the package, just the broadband. Any ideas what my best option is before I call em to discuss it?

Fed up of phone calls

what on earth is wrong with virgin media? For three weeks EVERY DAY I have had the same stupid phone call stating they want to check my service is as good as it could be. I have complained constantly and am constantly told I will receive no more ca...

virginmediao2.qualtrics.com survey link not working

I received a survey link from VM followig a visit from a techician - that link doesn't work. When I click on it I'm gettingthe message belowUnless the link is fixed and re-sent to me I'm taking this opportunity to thank Alana who attended in W14 9YB ...

I signed up twice by accident

I got my pre contract email I signed up twice by accident I’ve accepted the one contract but is there a way to cancel the 2nd contract I can give CSS Number if that’s helpful.

Virgin Media - frustrating exit and lies

Am having a real painful experience exiting Virgin Media after being with them since 2010. I have recently moved address. My contract was due to end in July 2025. But I couldn’t move my services with me to my new address as Virgin Media don’t have a...

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