Recent Discussions26 year old email address gone, plus other issues As above, my email address ntlworld.com, has gone. Will not accept passwords from Samsung wallet, and when I try to access through forgotten email address, it says the email address is not recognised...Netflix Hacked Disappointing service from Virgin Media (VM). My Netflix account through VM has been hacked and the language has been changed along with my email and login. I've tried speaking to Netflix and VM (o...Hacked Netflix, now in Spanish even though I have never had Netflix Like many others, seems my Virgin Media has been hacked by Netflix. Opening the app on the TV, I am faced with 5 profiles, all in Spanish and all locked with pins. Anyone managed to get this resolved...Renewed account for 2025 and netflix is standard with ads I want premium Hello there. I have just renewed my subscription for 2025.mega tv this includes Netflix with ads. My old account had the same but with premium netflix, I have tried to upgrade to premium without suc...Contract due to expire soon - Advice Hi, I'm looking for some advice regarding my upcoming contract renewal. My contract ends on 21st May, my bill is generated on the 11th of each month (for the upcoming month end of April to end of Ma...Virgin not honouring credit for Netflix upgrade Has anyone else had an issue with Virgin Media not honouring a credit, despite having it in writing, via this forum and a complaint response? They assured me I would receive a rolling credit for Netf...Contract not received Our TV and broadband started on 21/3/25 but we have yet to receive our contract. I am unable to contact the help and support on my virgin media as I need my account number which I do not have as not ...Reset Email Password I've forgotten my account password. I've clicked on the "reset password" button a dozen times now, looked through junk/spam folders and found nothing. How hard can it be to send an email??!!. Cannot change Direct Debit Bank details Have gone into https://www.virginmedia.com/help/billing-and-payment/my-virgin-media/direct-debit/amend But can only see "Change Payment Date" Any idea why i cannot see a button to change the bank d...Overcharged I upgraded my contract to 500 mpbs on 28th February only to find that the hub is only this powerful if you're standing within a metre! Agreed a cost of £68 but I'm being charged £72. I ordered a pod ...
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