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No confirmation email of order

Hi,i order m250 broadband only on 14th of june and today is 20th.I have not received any confirmation email or update of my order kit.when i placed order it says kit will arrived on 17th of june.still no update nothing.can anyone help me Kind regards...

Anita121 by • Just joined
  • 168 Views
  • 1 replies
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No welcome Email

I signed up for Virgin MEdia Broadband at the end of april and have since got my equipment all set up working no problem. However i never got a welcome email/account number so i am unable to register for my virgin media account in order to manage my ...

Netflix asking me to update payment??

Hi, I received a email from Netflix asking me to update my payment information although Netflix is in my bundle. I have spoken with Virgin media who asked me to ring Netflix and cancel my membership but keep the email address. Still not working?Now v...

JasonF10 by • Joining in
  • 325 Views
  • 1 replies
  • 0 kudos

Pausing tv contract but not broadband

Hi,I’d like to pause the tv element of my contract for 5 months, but keep the broadband going. Is that possible? And if so, will my bills just show a deduction for the monthly tv cost, leaving me with just the broadband cost to pay?

rmitch40 by • Tuning in
  • 498 Views
  • 4 replies
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Dangerous Driving from Virgin site

I have searched the web for a simple email address for virgin media. As im no longer a customer I find it difficult to contact you as every link you have on your web site seems to want me to log in, and whilst i can do this when i click the link to l...

fraudulent direct debit

Hi can anyone help had two direct debits set up on my bank account. and i dont even have any thing with virgin. Got them both canceled with bank. but was told to get in touch with virgin as well

carl14 by • Joining in
  • 231 Views
  • 1 replies
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E billing

Hi, I’ve set up E billing and don’t receive a paper bill but still get charged for it.I have phoned call centre several times but still not sortedplease help

Pnash by • Joining in
  • 210 Views
  • 2 replies
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New contract - confirmation not received

I placed an order for full fibre on Friday 16 June and I have had no confirmation that the order will go ahead.Please can you confirm that I will have it installed by 30 June as per summary info.Contract summary sheet number: 100116720929Contract inf...

DianaMEB by • Joining in
  • 198 Views
  • 1 replies
  • 0 kudos

Copy of my chat

I hjad a chat with Virgin media agent on 12 June and a price  was agreed for the VOlt dealHowever the contract came at a different price (higher)Now non one in Virgin media is able to share a copy of the chat or help- they are saying you have agreed ...

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