Recent DiscussionsChange of primary account holder following death - update needed Hi, my mother - who was the primary account holder- died recently and so I submitted the appropriate account transfer form to the Bereavement team - creating call ID (KMM133627682V99302L0KM) and rece...Billing Issue After New Contract – Discount Missing (Despite being mentioned on bill) Hi Virgin Media team, I’m hoping someone can help with a billing issue after what’s been a bit of a nightmare to get sorted initially. After giving notice to cancel, I was contacted by your Outboun...VAT Receipts Hi there, I cannot find a VAT breakdown on my bills. Could someone help point me in the right direction to get a VAT breakdown? Yours faithfully, Sam Address not serviceable We are a long term customer and have just moved to our new home. The postcode checker says our address can not be serviced. I have spoke to Customer Service and they have said the same. All the other...Switching to E-billing. I have continuously tried to switch to e-billing however the link i was provided with doesn't work! How do you switch to e-billing? Can someone help? Double charge for Netflix on latest bill Good evening, I have just received my latest bill and noticed that I have been double charged for my netflix with ads add-on. I've been looking to see why this may have happened from my end but can...Promo code not applied Hi I have just joined Virgin and was offered a promo code but there was nowhere to include the code on final registration. Is it possible to have it applied retrospectively? Thanks. Can't login anywhere Everytime I try to login to my account, email, etc. I get this why? Verify it's you by changing your email address I'm currently very confused. I'm old so it might be me but I think it isn't. I couldn't log into my Virgin account via Android/Opera on my phone this afternoon so I decided to try on the pc. Win...Cannot return my kit until October I recently ended my VM broadband contract. I have been abroad since May and shall be until October 2025, and cannot return my kit until then. I have had a couple of emails from VM asking me to retu...
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