Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
I have recently signed up for a new package via live chat. where I was informed my new package would be £62 a month so I went ahead and said yes on the understanding that my contract was £62 per month for an 18 month period. But this was not the case...
It's been well over my 28 days from installation and then 14 days for exertis to delivery my hardware. I spoke to someone and they told me not to worry ... and wait 90 Working days ... which I find ridiculous, basically being told here's a welcome gi...
I can see via this forum, this has been a well documented issue.Called in April and given new package price of £21 per month but I keep being charged £28 per month.Have complained via web portal and also called, where I was told the call would be lis...
I cancelled my virgin 1st June with services ending July 1st was told my final bill would be £22 which is half of the normal bill. I checked the account and it is £54 which seems to be the full amount plus the price hike from may which I was also t...
Good morning,I've been trying to turn off e-billing, but failing. The guide doesn't seem up to date as the Profile and account settings don't give me the option to enable or disable E-billing.Am I missing something?
Hi All,Long spiel ahead...I have had a recent bereavement (my wife) and have used the VM account transfer form (sent via email 31st December 2022) and things seemed to be going well - see portion of VM email response below. However, I have since rece...
Why is this link not loadinghttps://www.virginmedia.com/my-virgin-media/broadband/loading
My services were installed on the 8th of may, I received an email on the 2nd of June saying my gift is ready to send it still hasn't been delivered and reading community posts I'm not the first person this has happened to
My contract is going to be over soon. Anyone knows, is there any webchat to talk with vergin media
Contract up for renewal, currently on Volt with the O2 SIM. If we renew can we get rid of the O2 which has never been used? Would it affect the price?
