Managing Your Account - Cable - Page 552

Changes to my package?

Today Virgin Media tried to debit my bank account for my latest bill, however they tried to charge my old bank account and not the one I had amended the payment to. I also changed the payment date to later in the month and the payment was also more t...

My bill

So I’m the type of person to pay my bills early so I know it’s paid for and I recently paid my bill of £64 a week early and I got confirmation that it was paid via email and my bank but on the app it says I still need to pay it so do I leave it be or...

No Welcome Email

I have my new hub, all set up but I haven’t received my “welcome pack” email. im trying to set up my Virgin Media account but I can’t do so without the details included in said email. any help given is appreciated

My Account was closed and I still haven't recieved my refund

2 years ago I changed broadband service, and during this change I was told to pay my next bill like everything is normal, and the whole amount paid would be sent back to me via cheque, now we are two years on and I still have not recieved that elusiv...

Refer a friend

Any way of contacting virgin to claim the refer a friend bonus. I got my father in law signed up and he is due to go live this week but I am not sure what to do with the 'link' you get when you try to process it.Any help appreciated Alan

Resolved! Impossible to cancel when phone lines are busy!

How can VM state you need to give 30 days notice to cancel a contract but their phone lines are so busy it is impossible to speak to a human being to actually do this?? So frustrated, my contract ends on 2nd August but I’m being forced to pay a much ...

Resolved! WHERE ARE MY GIG 1 SPEEDS

I recently took up the Volt benefits thru VM/02 , using my hub 5 , , I have to say I was a tad dissapointed to find the I was not clearly getting full gig 1 speeds as advertised, what I was getting is : 830 download and arround 100 up.I raised this w...

Terrible range and My Virgin Media Sign up

My friend and I signed up for virgin media Wi-Fi a few weeks ago. Wi-Fi is alright, although it doesn’t extend to the second bedroom in our flat, despite the fact that it’s like 5 meters from the wi-fi box. We’re planning to get a range extender for ...

Red light

I have a red light on my hub. I can't get to speak to anyone, please help?

2 Digit area code needed please

Hi I have recently switched to Virgin Media and had my installation 22.6.23. However, I cant find a welcome e-mail or had a postal welcome pack. Trying to set up an account online and the app but need a 2 digit area code. Can anyone help please. BB12

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