Managing Your Account - Cable - Page 55

Cannot change my contact phone nr

Hello, everytime I update the website on 'myvirgin media' it changes back to the old phone nr. Could someone please get in contact with me to solve this issue. Thank you!

No link for new contract offer

I have so far spent hours of my life trying find a link to accept the offer made to me with pre contract information to take over when my current contract expires. My efforts so far to get thru to support/confirmation have been unsuccessful as - pho...

Service not as promised - disconnection fee

Been with Virgin for approx 9 years, having loyalty punished year on year with ever increasing prices compared to new deals.Moved house several times due to service needs in the Armed Forces and always taken VM with me.I've now left the forces, moved...

Account Holder Passed Away

My father who was the account holder recently passed away. I wish to transfere the account into my name and change the package from tv, broadband and telephone, to broadband only m125 speed. I am not happy about having to do this over the phone as th...

Netflix not working since moving house

We moved house in August 2024 and had all our virgin moved over with alot of issue most have been resolved, but we have lost access to our netflix account. We have phone multiple times about this and have had 6 or 7 requests sent and told we will get...

My brown cover box is broken outside, I reported it to Virgin over a week ago.

My brown cover box is broken outside.I reported it a week ago and someone was meant to be coming out but no-one has.How else can I report it?

Online account username linked to my old account number

Hi,Is there a way of deleting my username, or linking my new account number to my old username please?I am a returning customer, and have been given a new account number. But my online VM Account username is linked to my old account number.I tried ma...

Resolved! Problem getting new package offer

My contract is coming to an end and the app shows a great offer. I tick and click through and it states nearly there and that an email has been sent. However no email arrived. I don’t know if the package has gone through. I messaged on the online cha...

Like to give my notice

Like to give my notice nobody answering call

VM can NOT be trusted!

I have been with VM since May 2023. The contract was for 18 months and the PDF contract document clearly stated this and runs out 16 November 2024. I recently found out on my VM accounts page, and it says there is 8 months contract left? Obviously ...

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