I renewed my contract back in September and agreed a deal over the phone and after some further discussions with retentions finally agreed on a contract with a monthly credit which amounted to the same as what I had originally been offered. I was tol...
I wish to discuss my account, I tried to do it online using the "AI" chat and it wants to continue via WhatsApp. I did this the other year, although I think there was a human on the other end of the chat, but now, it never works! Tried 3 times now, a...
Sadly due to VM continually coming up with excuses and fobbing me off since June about getting a digital SAR I've given up.I have now managed to leave and go to another provider but I still want to get the SAR from Virgin Media.I've done everything t...
hi,Sent my Equipment back but have recieved a message from virgin saying I will be charged for non return. I have a reciept from the courier showing I have sent them back.Could a mod have a look at this for me? Thanks.
Hi Guys,Back in August I renegotiated my contract with Virginmedia. This continued the Netflix account connection.However, for reasons that evaded me, I was asked to relink the VM and Netflix accounts. This was easier said than done.Having just had a...
I will try to keep this short. I joined Virgin Media Fiber BB on the 3rd of October. All was going well until the 23rd of October when I lost service. I won’t go into detail of the pain this was to get this fixed unless needed but I would not get ser...
Hi pleasecan I get some understanding on a renewal. i renewed 6 days ago on same services but not reflected in next bill. I called customer services and they cannot see any renewal due to go in. They cannot honour my online deal that I can still see ...
I've just moved house and I made no changes to my package and Netflix standard was included in my contract for 18 months. Can anyone point me in the right direction to get this sorted out please?.
Hi, I am unable to register an account too. I have 2 accounts with VM, but have setup a separate email for the 2nd account, but i cannot register an account.
Grim customer service.I paid for TNT Sports ONLY to watch the rugby Autumn Internationals series. Subscribing is a check box. Cancelling is a 2 hour wait on WhatsApp. 30 day notice for cancellation once I did get through and yet you cut off my access...
