Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsContract Renewal I renewed my contract last night via the chat facility which ended rather abruptly. I received the contract via email and a text message from both Virgin and O2. I need to confirm some of the detail...Account problem - unresolved for 4 months Hi. Since I was forced to create a virgin media O2 account I can’t log in and I go round in circles. My virgin media account isn’t linked and I can’t create the link. Called several times over 4 mont...My contract renewal hasn't started Hi, I got an email that my contract was coming to a end so I visited virgin media Web site and agreed to a new contract. I received two emails, one with my new contract details and including a free u...RETURNING VM EQUIPMENT I’ve recently moved house to temporary rental until my new build is completed. I had our family home (4 bed bungalow since 1962 and my own home, 3 bed since 1996). As you can imagine I had A NUMBER (...SolvedVirtual Assistant needs to go back to school Here's how my chat with the Bot went: Me: I cannot access my TV channels - I get a message on the TV saying that "The set-up is now being finalised, this can take a few minutes. Thereafter you wil...My account is still showing my old package? Hi, I upgraded to M500 broadband (which is active and working) but my account and app is still showing my old package? Any ideas? Thanks! (no subject) Hi, Same problem here. I returned the equipment, call them on the phone, went through their official complaint process: nothing! Now my credit score is affected and for someone who never made a late...Contract Details not showing online Hi, Community people ! Difficult day as a VM customer yesterday and we have started to consider bailing. The day began with Recordings not being available so I rebooted the 360 box, and it became...Please Help - Am I another ex VM customer? I came to the end of my contract back in March 2025. At the time I 'web chatted' to re-negotiate and was offered a better deal to which I pretty much agreed to. I won't go in to all the boring detail...Moving house and Virgin has started a new contract without my consent... Hello, I have been a loyal and satisfied customer of Virgin Media for a number of years. In July 2025, due to personal circumstances, I planned to move back in with my parents, as a short-term agr...
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