I was told i would receive a promotional offer for the duration of my contract when i was upsild to a bigger package. I upgraded and 3 months later my bill has doubled. The virgin media staff confirmed their colleague lied to me but thats why they se...
I have gigabit broadband and talk anytime landline with VM.Due to the recent price rises, I decided to renew my contract for a better deal.Attempt #1 : Click on "renew" on my.virginmedia.com website and go through the online process. I get contract c...
Hi,The cable cover outside our house has broken, please could you arrange a replacement?Thanks
Hello, from what I can see, this is unfortunately a very common issue. I see others have had some success in posting here so I am doing so. Today I tried to cancel my virgin media broadband contract as it was about to shoot up to £50 a month and we a...
I join Virgin boardband on 14 Mar 23 & move to a new address on 17 Mar 24. Virgin told me that I don’t have to pay for early disconnection fee because my new address was not covered by their network. I contact them several times through webpage & wha...
I am upset this morning. I called virgin media to let them know I will be leaving at the end of my contract. I have never enjoyed the service and the very first guy I spoke to at around 9.30 offered me 30 for 1 gb. I turned it down because I was upse...
The sales agent just called me and told me that my bils are going to increase to 96£ in July 2024 (my current bill is 39£) so she offered me an upgrade to 47£ a month. To fill you in, I started my contract in February 2024 with Virgin media and its b...
Hi,My contract was ended next month and yesterday I have my 30 days notice.Today I received a call from retentions and agreed to renew for a further 18 months. Rather than bore you with the services I got, the cost was £61 which I accepted. I recei...
Got a letter to say price is rising in april so i rang and was told my bill from £25.50 will go up to £55 so was misinformed firstly as was also told 18 month contract when the price hike happens i wont be affected and was informed whilst in contract...
Hi, I wonder if somebody could help please? I keep looping around the live chat and feel a bit fobbed off when I do get to somebody.I upgraded online to the gig1 package that says new equipment & new contract 2 days ago now. I immediately received 2 ...
