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Disabled customer: Virgin NO help at ALL

I am getting help with this as  am disabled. I have tried to contact Virgin but  am not too well and have poor hearing so when we get through to some person who speaks at hundred miles an hour in a heavily accented voice - its really hard for me to u...

Resolved! Billing Query

My VM broadband contract comes to an end on 19th May.  I rung and gave 30 days notice on 21st April.  I'm not ending it early. This is the natural end date for my cheaper price to end.  I cannot afford £57 per month so leaving. Simple as that I'm afr...

Need Help - package change and price

I have just spent the last 2 years under enormous amount of stress being evicted from my home. I was being moved and was looking at Internet deals, vm called me and offered me a volt deal for £68 a month for 18 months. I did agree to this. In the bed...

Online renewal - hasn't activated?!

I received emails and had the option to renew my contract online which I did and received confirmation of this new contract via email on 21/4/24 - with an estimated activation date of 28/4/24. This date has came and went and nothing has happened unti...

Cancelling contract before installation

I have ordered broadband and my contract does not start until the 1st of July, due to there being no availability of a landline at my address until that time. Can I confirm that my 14 day cooling off period does not begin until the contract start dat...

tm2383 by • Joining in
  • 166 Views
  • 1 replies
  • 0 kudos

Resolved! Been disconnected

Help I have just left Virgin today. I won't be disconnected for a month however I've got home and my wifi has been disconnected!!! I've had a nightmare with them last few days 

Kellyf18 by • Tuning in
  • 973 Views
  • 15 replies
  • 0 kudos

Landline and deals

So my deal has came to a end and the new offer I have isn't very good, can u have Internet only with virgin media and your landline with a differnt provider? As I'm looking for the cheapest offer as I've decided not to renew with the new offer

Amielea by • Tuning in
  • 217 Views
  • 5 replies
  • 0 kudos

New contract

Hi, I’m trying to get a new contract offer price, at the moment I’m looking at a spinning virgin logo buffering for 15 minutes after refreshing a couple of times and getting the same, I’m guessing I’m not going to get through to a page/chat.id really...

Kennewby by • Up to speed
  • 756 Views
  • 25 replies
  • 2 kudos
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