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Forum Posts

Retentions

Is there a number for rentions uk as i received a call a few weeks ago and they did say the would call me back but i have no ref and no call. My contract is up now and when i call the normal line i am not getting anywhere as.  I would need to get thi...

Activate 2FA

Hi guys how do I activate 2fa on my virgin account login on PC ? I can see device security options but nowhere can I see any options to configure 2fa. Cheers

Nick_h by Dialled in
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Resolved! Ordered an upgrade twice

Hi, not sure if this is the right place for this but I ordered an upgrade for tv, broadband and phone today and I've somehow done it twice and had two different order confirmations and I'm just wondering if this means I'll be charged twice?

Damaged cable

How do I arrange for someone to repair my cable that has been chewed by wild animals.My broadband is not working properly  

IMG_20241123_134100555_HDR.jpg IMG_20241123_134110030_HDR.jpg
Layna by Joining in
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  • 2 replies
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Billed after leaving Virgin Media

I think I am in the same boat let me explain my situation. I was paying £22-25 for my contract which goes up to £59-65 thereafter - this is for an 18 month contract which ended on 14th October 2024. I called around 4th Oct to inform them that I plan ...

vkoncept by Joining in
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  • 5 replies
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New contract price

We got a new contract In September but in which we saved over £30 but we are still being charged £137 per month. Why is this happening. I feel like we have been conned by one of the staff who set up our new contract. What would be the best way to sol...

Dubs690 by Joining in
  • 489 Views
  • 1 replies
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Black Friday upgrade offer mis-sold??

Hi all, I recently accepted a Black Friday offer to receive upgraded HD to my sky sports package for 18 Months (I'm currently 3 months Into an 18 month package). I received an email at the time, showing the upgrade along with the other items kept in ...

00grove by Joining in
  • 2268 Views
  • 1 replies
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VM sneaking Netflix WITH ADS into renewals.

Well well well what do we have going on here? I just renewed my VM contract and I added Volt500 and Sports UHD. I was already getting Netflix Standard but it has been sneakily changed to Netflix WITH ADS. There was no mention of this until I got my r...

Glygoo by Joining in
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  • 1 replies
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