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Returning Equipment

I am returning Equipment to VM & I have the returns box with instructions. It says that when I take the white cable out of the wall socket, to put the silver terminator cap on. Am I being stupid!?! The terminator caps provided in the returns box are ...

Resolved! Renewed my contract not been changed

I recently renewed my contract on the 13th april got the email with my order reference saying it would be activated on the 16th nothing happened.Called virgin today 1st call put me on hold never came back after 20min I hung up.2nd call I was on phone...

Account credits

Hi, I am supposed to have two credits on my account, the one I agreed when I joined for having to pay off my previous supplier and another due to my unhappiness of the pre install happening the day after signing up. I cannot see these credits on my a...

Network Diversions

I'm currently working on a construction project that requires network diversions. How do i go about this? the phone lines send me through to sales. Any help would be much appreciated.

LG TV

I signed up yesterday for a broadband package & opted for the free LG TV as opposed to the £250 bill credit. The guy at Virgin assured me the TV would be with me next week as I am moving to a house with no TV. This morning I have received an email to...

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