I have had exactly the same issue, in that I have renewed my contract early as the online deal was really good, only a small increase having added UHD sports. It includes TNT so really happy. The new channels came active today but had two emails. The...
Sorry! Also having this same issue. I made an order that was said to arrive on the 15th of November. It’s now December and I have no way of tracking the delivery since I can’t make an account.
Hello I am in same situation. I wanted to activate it for November then cancel. I tried to untick the add on. No joy and cannot find how to cancel. If I had know this I would have gone with another tnt option away from virgin. I then had tech issues ...
Have just had external work before installation on Monday. I received a message to say to set up Virgin media account. I can’t though as I have no account number or area number. I only have pre-contract paperwork which doesn’t have this information.
Attn. Kathy_P: Please get our us access our VM account online.
This message is direct to Rachel Barrass and James Hagin!!!! My name is David Gillam I was a virgin media customer up till February 28 2023 however money was taken from my account for 12 months after. However I contacted yourselves about this in Marc...
In August 2024 I signed up to an 18-month Broadband and Mega TV package which included a "Netflix standard" subscription (I have proof in a contractual pdf).Since going live in September and 3 sets of bills later, I am being charged for my "Netflix s...
I've tried to change the account my direct debit comes out of. It said I needed to make a payment before it would let me do that. So I paid the amount it said using my debit card, got a confirmation email, and tried to do the rest. The website and ap...
My usual bill is £37. This bill shows the exact same breakdown (charges, discounts) but I have been charged over £110. I have discounts that last until 01 December 2025 which is clear on the bill itself. I haven't changed my contract and am part-way ...
Im now concerned after seeing others post the same recently. Contravt had 34 days left. Online says here's your nre contract offer. Offered me 'everything stay the same' price and i accepted. Haf contract come through, all the same a slast time. Yet ...
