New broadband contract not received.

Hi.I have been using virgin media broadband since the 30th of July 2024 and I still haven’t received my contract via letter or email. Because of this I can’t login to my account. I called customer service twice and they said a letter would be sent to...

Relocate brown box

I recently chose VM for full fibre broadband. Unfortunately, the outside brown box was installed while we were away and is in a particularly prominent place right outside our front door. Please would you help to have this relocated a bit away from wh...

New contract deals- complaint

wrong package

Hoping someone can help please, I signed up in September for the 54mg at £20 a month package, my budget is tight,  Virgin say i am on the £59 per month package - I don't have that amount per month so absolutely would not sign up for it- apparently th...

Billing issue

I don't know where to go or what to do, to actually talk to a human being about a billing issue I have! I've spent days on end trying various different ways of getting some sort of semblance of customer service just to be met with constant automated ...

New contract

Good morning. I renewed my contract online on 11/11 and received a confirmation email and ne documents but it is still not showing on my account and I am being charged for old contract and not discounted new contract. Thanks

30 Day notice

My 18 month contract finishes on 5th of the month (final payment in advance taken). When do i have to provide 30 day notice to ensure no further payment beyond the last on the 5th of the month

Bereavement customer service

 Disappointed in Virgin Media dealing with my Father in Laws account. The moment I mentioned Bereavement of death in my web chat - surely some algorithm should recognise that, and the upbeat ‘hang tight’ and ‘be there in a flash ️’ should have be ton...

Received email "We’ve identified you as being an additional My Virgin Media account user" but main accoun

I received an email today saying " We’ve identified you as being an additional My Virgin Media account user. We’re letting you know that we’ll stop supporting your online account on 06/12/2024" I am not an additional account user it came to my main a...