Theres a message on the app and had an email saying my contract expires 21/01/25 abd will go up to £78 but I renewed earlier in the year and the app also shows £61 a month until 05/03/25. Which is correct? Hoping its the £61 one as thats the one I si...
Hi. I am trying to register my account to view my bills but I was not given an area code when my broadband was installed. my postcode is YO12 4AW thank you.
Hi Kath I have the same issue unfortunately- can you sort this out for me please Best wishes - Ken
Need someone to contact me as previous attempts to clarify why the charges on my change of address have not been applied. The charges for £20 for the change my address fee, plus the £27 monthly bill agreed to as per what was being charged at my old...
Hi, long story short - Virgin have placed a default on my credit file. I have two recorded calls where the advisors state I do not owe Virgin any money. I even tried to just pay the amount to settle it but was unable to because again the advisor said...
So I had a 18 month contract that was coming to an end on 24th November. My contract price was £34 and out of contract proce was £70. On 21st November, 3 days before the contract was coming to an end I decided to renew it for another 18 months, I als...
Hi,On Tuesday I logged into my Virgin account and saw an offer to increase my broadband speed from M350 to M500 for £4 per month. I did this online and shortly received an email detailing the new changes and price.This morning, I received an email te...
I tried to create an account with Virgin Media so I could log into the app and control some Virgin Media WiFi pods. However when I tried to create the account it failed at the verification step. Either one of two things would happen:I would wait for ...
I recently received an email entitled "Your Virgin Media TV box needs an upgrade" which said "We wanted to let you know that you are now eligible for Virgin TV 360, at no extra cost"I followed the instructions on the screen (which was to run an app o...
I renewed my package as per my online account which stated ‘Choose this deal and keep your current Virgin Media plan without losing anything.’ I received conflicting information and prices from Customer Services, but in view of the above statement an...
