Recent DiscussionsPre contract problems I have just spent 3 hours on live chat today constantly being cut off and when I eventually get through to an agent and agree on a price of £23.00 a month and receive a pre contract confirmation of t...New Premier Sports offer (£10) Hi, apologies if this isn't the right section of the forum - wasn't sure where it sits. Just seen that VM have an offer on for the 3 Premier sports channels for £10 per month for 1st 3 months (inste...Problems with ordering virgin On Saturday (29th March) I moved into a new property and set about ordering virgin gig1, (order reference RS1000611508) next day I get an email basically the last tenant has done a vanishing act. S...Terrible customer service when trying to renew I found the virgin media customer service agent extremely rude and unprofessional when trying to renew my contract. Asking simple questions I was met with condescending replies. The information I was...No setup emails Hi - wondering if this is correct. I’ve just joined virgin media but I’ve received no setup emails, just the pre contract information by text. I’ve got no order number or area reference and want to c...Unable to get Ebilling I have been unable to get Ebilling there’s no easy way to sign up to it .. no one picking up the phone and you talk to a robot on message it’s so frustrating 😠 disability policy I have a disabled son who has dyslexia and dystonia( a neurological disese).he cannot use email or use a smartphone due to shaky hands. I am is DWP appointee and can deal with his financial dealings...Overcharging for new contract. I renewed my contract on 7th Feb 2025 for £36.90/mth. I have just been charged £63.25 for the first month. I am sure that you can understand my disappointment. Furthermore it is proving impossible...Contract renewed online but chat advisor says not gone through help Hi everyone I renewed my contract over the phone on 21 March but today when I logged Virgin Media app there was good offer than what I was offered over the phone I did accept the offer through app a...Incorrect registration in ireland I’ve just had virgin media broadband installed and I think I’ve registered with VM Ireland not Uk. How do I contact them?
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