Recent DiscussionsExcellent engineer… I want to leave a review for the engineer who came out a few weeks ago and set up the new equipment for my Mum. He was so lovely and helpful, showed us how everything worked, and even set up an emerg...Incorrect bill every month Hoping for some advice on my billing. It's been incorrectly billed since renewing my contract last at the start of the year where I then decided to add sky sports via the MyVirgin app for a fixed pri...Returning Equipment I need to return our old equipment as contract has ended. We took out another contract in partners name and new equipment was shipped out and is connected and working fine. We kept the box it came in...Lost access to email The email address associated with my account is no longer active and cannot be restored. However, the VM system requires access to this old email inbox to change the account email. Currently, the onl...How long I have to wait to get the hub? Hi I join virgin media on 16th May 2025 (Contract summary sheet number): 100329622607 since then I have not received anything from VM. How long I have to wait to get the hub? Thank You being charged £90 a month for 1g broadband only i am being charged £90 a month for 1g broadband only, on the website it says it should be £35 so why am i being charged 90? i thought it was a bit expensive any hep to sort thios out would be appreci...One Switch Broadband and TV. Clarity needed. My contract with Virgin Media ended on the 20th May 2025. I receive broadband, phone and TV. The price increase for being out of contract was far too much so I contacted Sky today who offered me a mo...Bereavement help My husband recently passed away and I have been putting it off calling to change/cancel. We have a volt mega I think, I don’t need all the stuff we now have. My question is can I start as a new custo...Virgin media nothing but problems.!! Hi I'm having a number of problems with virgin media and after the last 2days I'm not happy at all with how things have been delt with I am being ripped off blind and you decide to stop the old s...Moving providers, but Virgin doesn't recognise account number for OTS process! So we are out of contract, far from happy with current out of contract price of £78.35 the online re-contract price is a joke at £53.28 for 1 gig 18 month contract when the previous price was £49.11...
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