Help ! Disconnected
like Kellyf18 on 7-3-24 I too have left virgin after 25 years of subscribing! I also have been disconnected even though I have another month to run ???
Forum Posts
Cancelling contract
My partner tried calling Virgin to cancel our contract the virgin agent couldn’t get through to the cancellation dept promising to call back no call back and we found out without our consent they had increased our monthly payment just a delaying ta...
Moved House - New Contract?
I'm sending this message after a call that lasted for 1 hour and 32 minutes earlier today and got me nowhere.I renewed with Virgin in December '22 for 18 months and then moved house in April '23. Imagine my surprise today when I saw my upcoming bill ...
unable to login to my virginmedia account,email address not recgonized
I can't login to my virginmedia account , keeps saying email address not recgonized, tried every suggestion going but but still can't access my account or get into my virgin emails on my outlook account.
Account in Default
Hello,I moved houses last year and VM wasn't available in the new area. From July until October they kept billing me because the Movers Team missed the email I had sent with my new contract. They admitted to the fault on the phone, removed the charge...
Billing Query
Hi I need to speak to someone at VM about a billing query and had no luck with the WhatsApp messinging service.My account says my bill will increase to £39.16 as of 11th April, however my current bill due is £50.04 - can someone please explain the di...
Resolved! Cancellation
Hello,My contract is coming to an end, so I have sent a recorded delivery letter to the address on the website. Should you receive notification of the request as I've not heard anything back and nothing has changed on my account. I have the date of d...
Just noticed I've been tricked into paying more by Virgin.
In January, retentions offered me 'the same deal' I was on - roughly £75 for Max TV etc + o2 sim - and I've only just noticed they've been taking £75 PLUS £25 for the sim!I'm used to seeing the two bills go out separately, so didn't pay it any mind. ...
Renewal Email from webteam@virginmedia.com
Hi all On December 1st I received an email saying "Happy with your current package? Renew Today!" Same package, same speed and less hassle! I clicked the link "Renew your contract where I was taken to a page that showed me that I would be getting exa...
Switching / changing primary account holder
I would like to change the account holder name on our Virgin media account from my mother’s name to mine so I can then change the Direct Debit to my bank account and generally be in charge of the account. My mother has the primary account and curre...
